Support

Frequently Asked Questions

Assessments

How do iAssess Assessments compare with other established tests and questionnaires on the market?

Our assessments are not designed to replicate or compete against other established tests and questionnaires.  Many assessments are created with specific objectives, design considerations and target usage in mind, making it difficult to compare one against the other.  Many also have markedly different developmental history that shaped the way the questionnaires have evolved.  

A better approach is to evaluate the soundness of the conceptual framework that underpins the questionnaire, how the question items were developed and validated, and how useful the reports are in meeting your needs.  iAssess continues to evolve, we intend to add more depth and range to the question items, narrative reports and validity data.

Why do some of the questionnaires contain so many question items?

The number of questions in our assessments vary according to the number of qualities being measured, as well as the scales being generated.  In certain instances, having a larger number of questions gives us more precision in our measurement, and improves the psychometric properties.  We are aware of the need to balance thoroughness with practicality, and will strive to keep the number of questions manageable without compromising on quality.

How reliable and valid are iAssess assessments?

Where possible, our assessments are validated against established tests or questionnaires that measure similar traits. Details of these studies can be shared with clients upon their request. We will conduct validation studies on an ongoing basis to further establish the psychometric properties of our assessments.

How do you guard against leakage or over-exposure of cognitive test items?

We have and will continue to develop multiple versions of the cognitive tests, and are planning to eventually use computer adaptive testing to minimise minimise over-exposure that may arise.

Our cognitive tests are NOT available on the iAssess Mobile app, and we recommend cognitive testing only under supervision by qualified test administrators. By doing this, we hope to mitigate any decrease in the effectiveness of the tests over time.

What is the minimum sample size needed to generate specific norms?

The general guide for creating test norms is “as large a sample as possible”.  However we are mindful that in the real world it may not be practical to test a large number of candidates over a short period of time.  As a guide, test norms can be created with a sample size of minimum 100.  This is just the starting point, and the aim should be to build the norms over time to comprise a sample of at least a few hundred.

Certification

Do I need to be certified to use iAssess?

The purpose of the iAssess Certification Programme is to give you the knowledge and insights to be fully qualified to use our assessments to their fullest potential. We recommend completing a Basic Certification if you intend to purchase and use our assessments. 

If you are unsure whether you need to be certified, please feel free to contact us for more details.

Can interested parties work together with iAssess to create certification workshops?

Yes.  If you have a strong background in occupational psychology, human capital development or other related fields, and would like to work with us to co-develop certification workshops related to specific assessments in iAssess, please write in to us at:  info@iassessonline.com.  We are constantly on the lookout for strong content partners to help expand the intellectual property and usage around our tools, and building a thriving ecosystem of developers is one of our key focuses.

Technical Support

How To Log In To iAssess

For Clients & Returning Candidates

  • Click “Client Login” or “Candidate Login” at the top of this webpage.
  • Enter your user name and password.

For New Candidates

  • Retrieve your iAssessOnline email invitation from your inbox.

Click on the link, and follow the steps on screen to register for an account.

How To Administer Assessments

Step 0: Order New Tests

  • Log in to your iAssess client account using the Client Login page.
  • Click “Administer” on the navigation bar, and select “Order New Tests”

STEP 1: Select Tests

  • Select the desired tests from the menu on the left by clicking the “Add to Cart” button next to each test.
  • Once the test has been selected, it will be added to the order cart as seen on the right of the page under “Tests in Cart”. 
  • Once all the required tests have been selected, users may click “Proceed to Next Step” under “Tests in Cart” to continue with the administration process.

STEP 2: Select Candidates

  • Add candidates individually by keying in their particulars into the fields shown.
  • Candidates may also be added in batches by downloading and completing the excel template shown.
  • Once all desired candidates have been added, users may click on “Proceed to Next Step” to continue with the administration.

STEP 3: Set Test Configuration

  • Key in the following details for the order
    • Name: Type in a name for the test order that is easy for you to identify and keep track of.
    • Test Schedule: Set the start date and end date for the order, once the end date has passed, candidates will no longer be allowed to take the assessment.
  • Configure Email Invitation: Review the contents of the email invitation and adjust it according to your needs.
    • Text in brackets should not be changed, as these are necessary to fill in links for the candidates.
  • Notify Clients
    • Tick this box to notify clients when candidates have completed the assessment.
    • Clients may choose to attach reports to this email, so that they will automatically be sent to the client upon candidate completion.
  • Notify Candidates
    • Tick this box to notify candidates that they have completed the assessment.
    • Clients may choose to attach reports to this email, such that candidates can automatically receive their reports upon completion.
  • Reminders
    • Use this section to schedule reminder emails to be sent to candidates who have not completed the assessment.

STEP 4: Review And Confirm

  • Review and Confirm the details of your test order, and click “Administer” to send out the email invitations.
How To Take Assessments (Desktop)

Step 1: Accept the invitation

Open the Email Invite sent from iAssess or the testing organization. Click on the link shown in the email to access the registration page.

Please note the following:

  • Use the same email address as this assessment invitation email when registering with iAssessOnline.
  • Do not share your link with anyone else. This link is unique and for your personal use only. Attempting to register using a link that does not belong to you may cause complications in the iAssess system.
  • Some assessments can only be taken using the desktop or laptop computer. Please use your desktop or laptop computer if you cannot see on the iAssess app the assessment that you need to take.

Step 2: Account Registration (New User)

For new users, clicking the link will take you to a sign-up page. Fill in the areas marked as required, and tick the checkbox at the end to accept our terms and conditions.

Once you click “Register” you will be taken to the second registration page. The areas marked with a * are compulsory, and must be completed before you can proceed.

Once you click “Save And Continue” you will have completed registration. Click the link shown to go to the log-In page

Step 3: Logging In To Take Tests

Type in your username/email address and password to log in to your account.

Once logged in, click “Take Test” to complete the test you have been assigned.

How To Take Assessments (Mobile)

Step 1: Accepting Invitation

Open the Email Invite sent from iAssess or the testing organization. Click on the link shown in the email to download the iAssess mobile app from the iOS or Android store.

Take note of the verification code, which you will need to register via mobile. Verification code is the same whether used for iOS or Android.

*NOTE: Each verification code is unique to the candidate, and cannot be shared.*

The link will open the iAssess app page on the iOS or Android store, click “download” or “install” to install the app.

Step 2: Account Registration (New User)

If you do not already have an iAssess account, click “Register Now” on the app page to start the account registration.

At the next page type in the email address that you used to receive the invitation, along with the verification code found in the email invite, then click “Verify

Fill in the required fields, and tick the checkbox to accept the terms and conditions.

Once you click “Register” you will be taken to the second registration page. The areas marked with a * are compulsory, and must be completed before you can proceed.

Once you click “Save And Continue” you will have completed registration.

If you are prompted to verify your account, check your inbox for the “Candidate iAssess Account Verification” email, and click the link to verify your account OR type in the code on mobile where needed.

Step 3: Logging In To Take Tests

Open the iAssess mobile app, and type in your username/email address and password to log in to your account.

Select the test you wish to take by tapping on it, and follow the instructions to complete the test.

How To Download Reports

From Dashboard

Users can start downloading reports from the Dashboard by clicking “Download Reports” under the desired order, or by clicking “Search Available Reports” under “Download Reports” in the navigation bar.

Download Reports

You can search the database for available reports by typing in the order number, test name, or candidate name.

Individual Reports

For Individual Reports, users will be presented with several options based on the completion of the tests by the candidates:

  • Test Taken: Select the specific test report (e.g. OPA, CARI) if the order was for multiple tests.
  • Norm: Select which test norms to compare the candidate against
  • Download:
    • Report: Select the type of test report (e.g. IIR, MRC) 
    • Data: Select the format for the test report (e.g. PDF, Excel file)

Once users have finished finalizing the parameters for their desired report, the report can be downloaded by clicking “Generate Report”.

Group Reports

For Group Reports, users will be presented with several options based on the completion of the tests by the candidates:

  • Test Completed: Filter candidates for the group report based on when they completed the test
  • Candidate Name: Filter candidates with specific names or surnames
  • Date of Birth: Filter candidates for the group report based on their date of birth
  • Age: Filter candidates for the group report based on their age
  • Gender: Filter candidates for the group report based on their gender

Once the desired parameters have been selected, users can press “Continue” followed by “Pay and Generate” to download their Group Data Report.

NOTE: No additional charges will be incurred by users generating Group Data Reports.