An elaboration for how Situational Judgment Tests can be used to assess Customer Service competencies.
Learn about Emotional Intelligence, the ability to effectively manage one’s own emotions and those of others, and how it affects important job outcomes.
Understand the different factors that affect team performance and how they can be leveraged for team building and development in organisations.
Learn about Resilience its importance in effectively managing stress and bouncing back from adversity.
Learn about Cultural Intelligence, the ability to adapt and perform effectively in different cultural contexts, and its importance for success in a globalized world.