SJTs for Customer Service
An elaboration for how Situational Judgment Tests can be used to assess Customer Service competencies.
An elaboration for how Situational Judgment Tests can be used to assess Customer Service competencies.
A deep dive into the concept of Occupation Motivators and how they can guide our career choices.
A deep dive into the framework of Passion, Ability, and Organisational Fit used by the Career Potential Inventory (CPI), providing additional guidance for how to apply the tool.
Learn about Emotional Intelligence, the ability to effectively manage one’s own emotions and those of others, and how it affects important job outcomes.
Learn about the Big Five Model of Personality and how it manifests at work.Learn about the Big Five Model of Personality and how it manifests at work.
Learn about the concept of Team Roles and how they work together to maximize team performance.
Understand the different factors that affect team performance and how they can be leveraged for team building and development in organisations.
Learn about Resilience its importance in effectively managing stress and bouncing back from adversity.
A brief history on Situational Judgement Tests, including research and recommended uses for them in the workplace.
Learn about Cultural Intelligence, the ability to adapt and perform effectively in different cultural contexts, and its importance for success in a globalized world.