Overview
The Situational Decision Appraisal (SDA) is designed to highlight an individual’s situational judgement and decision making priorities when confronted with challenging work situations that have conflicting demands. It describes the individual’s inclinations based on 5 important aspects: Employer Priority, Team Work, Customer Orientation, Personal Initiative, and Risk Focus.
Primary Factors
Employer Priority
Refers to giving priority to the employer’s interests such as maintaining a good reputation, ensuring business profitability and maximising operating efficiency.
Team Work
Refers to working well with colleagues towards common goals and maintaining good relations despite differences or conflicts of interest.
Customer Orientation
Refers to giving priority to customers’ interests and needs, and ensuring that customer satisfaction comes first.
Personal Initiative
Refers to actively finding ways to improve the situation without being prompted.
Risk Focus
Refers to following established policies, rules and regulations to avoid liabilities, accidents and problems.
Quick Facts
3 versions available.
- SDA Extended: Food & Beverage
- SDA Extended: Hotel
- SDA Extended: Retail
Administrative Details
| Duration : | There is no time limit for the SDA, although the SDA usually takes 15-30mins to complete. |
| Norms : | Singapore general population norms |
| Reports : | Management Report |